2 INTRODUCTORY THOUGHTSCommunication skills are a success aspect for workers in a wide variety of jobs. Face-to-face interaction is still necessary for building relationships in the digital age. Interaction underlies nearly every human relations activity as lot as running supports virtually every sport.
3 STEPS IN THE communication PROCESSSender (or source) sends out message. Article goes come receiver. Channel (medium) is chosen. Receiver gets message and reacts. Feedback indigenous the receiver. Setting influences reception. Noise can disrupt communication.
4 COMMUNICATION networks IN THE WORKPLACEWriting, consisting of , IM, message messages, and record reports Speaking human being to human being or by phone firm intranets or internal Websites social networking sites Nonverbal communication Posters, flyers, and bulletin board
5 RELATIONSHIP BUILDING and also INTERPERSONAL COMMUNICATIONCommunication is a vehicle for building relationships. We develop relationships on 2 dimensions: dominate-subordinate and also cold-warm. As soon as we dominate, us attempt to regulate communication. Once we subordinate, us yield control to the desire of the other person.
6 DOMINATE VS. Low grade MODEDominator: speak loudly, writes forceful messages, exaggerates gestures, rapid hand movements, harsh messages. (“You’re a bad excuse because that a …”) low grade person: speak quietly and hesitantly, meekly, and also apologizes. (“I don’t prefer to bother you but…”)
7 Relationship Building, continuedWe suggest whether we desire to dominate or low grade both verbally and non-verbally. The cold-warm measurement shapes communication since we invite the same habits that we send, such as a cold message. Mix of dominate and also cold interaction indicates desire to control and also limit, or retract from relationship. Combination of subordinate and warm messages indicates desire to develop relationship.
8 COMMUNICATION dimensions OF creating A RELATIONSHIPDominate an individual Impersonal warm Cold Supportive accepting Subordinate
9 NONVERBAL interaction TRANSMISSION MODESNonverbal interaction transmits the emotion behind the message. Setting (the setup of the message influences reception the the message) Interpersonal distance (placement that body family member to other human says something around sender) attitude (how you was standing or sit sends a selection of messages)
10 Hand gestures (for example, dominant human being send direct gestures outward)Facial expressions and also eye call (head, face, and eyes in mix send clear signals) Voice quality (more significance might be attached come the way something is claimed than to what is said) personal appearance (external photo influences reception of message) fist paid come other human (respect)
11 HOW POSTURE sends MESSAGESStanding erect shows self-confidence. Slumping argues low self-confidence. Leaning forward says interest. Leaning backward says low interest. Openness of arms or legs shows caring, close up door postures show opposite.
12 VOICE quality PROBLEMSWhining, complaining, or nagging tone High-pitched, squeaky voice Mumbling an extremely fast talk Weak and wimpy voice Flat, monotonous ton Thick interval (smallest problem)
13 IMPROVING NONVERBAL COMMUNICATIONObtain feedback on her body language by obtaining comments on her gestures and facial expressions while conversing. Find out to relax when connecting with others. Complement speech with facial, hand, and also body gestures—but not also much. Do not usage the exact same nonverbal gestures indiscriminately.
14 Improving Nonverbal Communication, continuedUse role-playing to practice various develops of nonverbal communication. A great starting point would be offering an idea. Usage mirroring (subtle imitation) to create rapport. Two tips here are come imitate the breathing pattern of the other person, or enhance his or she voice speed. However, execute not mock the other person.
15 OVERCOMING communication PROBLEMS and also BARRIERSUnderstand the receiver (empathy, recognizing his or her emotionally state, and also understanding frame of reference). Minimization defensive interaction (method of protecting self-esteem). Repeat message and also use multiple channels (but usage moderation come avoid info overload).
16 Overcoming interaction Problems, continuedCheck comprehension and also feelings through verbal and also nonverbal feedback (results in two-way communication). Screen a positive attitude (most world prefer to connect with a optimistic person; helps you establish credibility and also trustworthiness). Connect persuasively (convince the recipient to expropriate your message) interact in active listening (essential in face-to-face-communication).
17 Overcoming communication Problems, concludedPrepare because that stressful conversations (communication problems commonly surface when engaged in conversation fraught v emotion). Communicate in metacommunication (communicate about your communication to assist overcome barriers or settle a problem). Identify gender distinctions in communication style (stereotypes around how men and women interact differently).
18 PERSUASIVE COMMUNICATIONKnow precisely what friend want. Call end benefit for said action. Get a yes response early on. Usage power native (e.g., “impact”). Minimize elevating pitch at finish of sentences. Talk to audience, no the screen.
19 Persuasive Communication, continuedBack increase conclusions through data. Minimization “wimp” phrases and words (e.g., “I’m not sure about that.”) stop or minimize typical language errors (e.g., “We don’t have nothing.”) avoid overuse of jargon and clichés (e.g., “We are a seamless company.”)
20 SKILLS and BEHAVIORS FOR active LISTENINGAccepting sender’s figure of decided Paraphrasing and reflective hear (repeat in very own words what sender says, feels, and also means). Minimizing distractions (put far phone). Asking concerns rather than make conclusive statements. Allowing sender to end up his or her sentence.
21 Active Listening, continuedUsing nonverbal communication for energetic listening (indicate by her body language that you room listening intently). Minimizing words that shut down discussion (for example, “no,” “but,” and “however”). Preventing the should fake it as soon as you have not to be paying attention (other human being can feeling if you are not listening).
22 PREPARING for STRESSFUL CONVERSATIONSPrepare in advance. Self-awareness of reaction to uncomfortable exchanges. Rehearse scenario with friend. Practice body language. Exercise temperate phrasing (being tactful as soon as giving an adverse feedback).
23 GENDER distinctions IN COMMUNICATONWomen like to use conversation for rapport building. Men keep independence and status by displaying knowledge and skill. Women desire empathy, not solutions. Males prefer come solve very own problems; women favor to talk out solutions. Females use much more compliments, whereas men are much more critical.
24 Gender distinctions in Communication, continuedMen often tend to be more direct in conversation, whereas females emphasize politeness. Females are much more conciliatory when dealing with differences; guys are an ext intimidating. Men much more than women call attention come their accomplishments or hog recognition. Guys tend to overcome discussions throughout meetings. Return these differences may exist, they are still large-group stereotypes.
25 LISTENING traps Mind reader (“What is the or she really thinking or feeling?”) Rehearser (“Here’s what I will say next.”) Filterer (“Here’s what I desire to hear.”) Dreamer (“Could girlfriend repeat that?”) i would (“That’s what occurred to me.”) Comparer (“I’m sizing increase the sender.”)
26 Listening Traps, continuedDerailer (“Let’s readjust the subject.”) Sparrer (“I listen you, yet what friend say isn’t worth anything.) Placater (“I agree with every little thing you say.
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I don’t want a hassle.”) energetic listening can aid prevent many of this traps.