Identify and also specify the measures in career planningIdentify aspects of labour sector informationCompare and also define types of work-related learning experiencesDescribe devices and strategies to effectively complete work-related experienceExplore career monitoring tactics for workarea successResee industry career prodocuments and also professions for common themes


This chapter is separated into three parts. First, we’ll learn the crucial actions of career planning. Then we’ll take a look at the forms of occupational endure you have the right to connect in while still at college. Finally, we’ll check out exactly how you can combine your planning through your education and experiences, and we’ll hear from graduates who have been successful in their career selections.

You are watching: In choosing a career, your personal resources are defined as _____.

Figure 13.1 Students from Vancouver Island also University win acknowledgment and get endure at the LinkBC Student Case Competition

Let’s start via a testimonial of the vital steps in the career planning process.

Career Planning

Shepard and also Mani specify career planning “as an ongoing process via which an individual sets career objectives and also identifies the indicates to achieve them” (2013, p. 14). It is through career planning that a person evaluates abilities and interests, assesses values and personality, considers alternate career avenues, establishes career purposes, and also plans helpful developpsychological activities.

Career planning requires individuals to understand themselves and their worths, interests, and abilities. It is also an recurring procedure, one that have to be recurring through changes in employment and also life scenarios. As you gain more endure and knowledge, the process will start anew.

This section reviews the five important measures of career planning, which are based upon our research and input from industry experts:

Conduct a self-assessmentResearch the labour marketCreate your career search toolkitPlaced your career campaign right into actionEngage in networking

Let’s start at action one.

Tip One: Conduct a Self-Assessment

Self understanding is the crucial to picking a career. It can be overwhelming to start the process of self-assessment. However before, if done well at the start, the likelihood of securing work that has meaning, function, and also fulfillment is much greater. Understanding your preferences, understanding your toughness, and also honestly encountering the locations you must construct are the first procedures for reliable self-assessment.

Take a Closer Look: Tourism Careers from the CTHRC

The Canadian Tourism HR Council (CTHRC) has a website that have the right to assist you discover career choices. Start via its “tourism career quiz” to view wbelow you could discover a fit, and also browse the list of project boards and also various other resources. Check out these Tourism Career Resources:

Rosenberg McKay (2014) identifies self-assessment as “the procedure of gathering indevelopment around you in order to make a knowledgeable career decision” and adds that “a self-assessment must examine worths, interests, personality, and skills” (¶ 1). Your values should overview your decision making to encertain a good fit for both you and also your employer.

Take a Closer Look: Explore Careers by Skills and Knowledge

The Government of Canada Job Bank website permits you to perusage occupations and discover the skills and expertise forced to work in these fields. Find Out what tasks might be a good enhance for you at the Government of Canada Job Bank: http://www.jobfinancial

Many kind of civilization find that over the course of their post-additional routine they normally become even more self-mindful. It’s recommfinished, however, that you take time to execute the complying with in order to facilitate your understanding:

1. Think ago to when you were a child. What really hopes and dreams did you have for yourself? How have actually these changed?

2. Develop a profile of your personality kind. One advantageous way of classifying individualities was emerged by Myers and also Briggs. You deserve to learn more around their personality types by visiting their structure at Myers and also Briggs Personality Types:

3. Do an internet search for terms favor personal value statement and discover examples that inspire you. These might encompass vital words such as loyalty, accountcapability, determination, and also passion. Now produce your very own distinctive statement that mirrors wright here you are today.

4. Gain a much better expertise of yourself by finding out exactly how others watch you. Ask a cshed friend, family members member, or trusted academic contact to create dvery own 10 vital words that define you. Notice wright here these are various or similar to the words you decided for your worth statement.

5. Go earlier to the introductory chapter of this textbook and also make note of the 5 crucial sectors of the tourism market. With a highlighter or equivalent tool, choose the 2 sectors that are the a lot of appealing to you. Why are these of interest? What life experiences or work suffer do you have actually that apply to these sectors? How do they align with your personality kind and also values?

With this structure in area, you’re ready to confront employment truth by acquiring a higher understanding of the labour market.

Tip Two: Research the Labour Market

Whether you are career planning for the very first time or you are trying to readjust careers, gathering labour industry information is vital to ensure your education and also training are relevant. Keep in mind that a career is unique from a task. A task deserve to be a part-time or temporary position, whereas a career is work you arrangement to check out for the length of your expert life, through each employment opportunity structure on the last.

Learning as a lot as you have the right to about careers within the tourism and also hospitality market will certainly enable you to make great decisions around your future. A few of the activities you deserve to perform to complete your study incorporate visiting job boards to determine demand also and also complying with carriers and sectors in the media. Let’s look at these concepts in more detail.

Visit Tourism and Hospitality Job Boards to Identify Demand

It’s not sufficient for you to want to work in a certain field — you have to recognize what kinds of jobs are currently being available. By visiting job boards you can obtain a feeling of which geographical areas have more avenues, exactly how a lot different tasks pay, and what kind of experience is required.

Websites you can usage for this search include:

Make note of any kind of exciting positions, and pay attention to gaps. Compare this to your self-assessment. Wright here are the avenues lining up? What alters could you need to make to advance your career? For instance, if you’d favor to stay in the exact same city, however see no tasks posted that match your demands, it can be time to look somewhere else.

Follow Companies and also Sectors in the Media

Make it a point to follow companies and also sectors of interest to you in the media. You can execute this by utilizing a search engine to erected notifications (e.g., Google Alerts) about sectors (e.g., restaurants, ski resorts), and adhering to companies on social media (Twitter, Facebook, LinkedIn, Instagram). You deserve to additionally monitor news from market associations to check out their commentary on issues and also trends affecting particular sectors of the market and/or geographical areas. This will aid you identify development patterns, understand also project sector fads, and also acquire an edge should you have the opportunity to intercheck out.

With this information in hand, you’ll be ready to develop a setup.

Spotlight On: The go2HR Job Board

The project board held by go2HR is your one-speak shop for tourism and also hospitality jobs and also careers in BC. Search by geographic area, keyword, and even more. For more indevelopment, visit the go2HR Job Board:

Tip Three: Create Your Career Search Toolkit

You have actually completed your initial research, and currently you should get down to business! This action involves getting prepared to technique employers around certain opportunities.

Identify, and be ready to carry out proof of, the characteristics and also skills you possess that would certainly be attrenergetic to an employer. It can be advantageous to review these in three categories:

Personal attributes: define what you are prefer as a person/employee (e.g., your worths, personality kind, individual attributes, and characteristics)Technical skills: abilities and expertise required to perdevelop specific job-related (e.g., how to use restaurant Point-of-Sale units, hotel appointments units, or other computer software)Transferable skills: abilities compelled to percreate a variety of tasks that have the right to be moved from one type of job to another (e.g., the capacity to check out a balance sheet and prepare a budget)

Use the list of your abilities and also qualities as soon as you define yourself in your records.

Figure 13.2 Consider a branded set of devices favor resumes and also business cards to assist you stand out from the crowd.

A standard set of task search papers includes:

Cover letter: a long-form record of one page that tells a story, portraying just how your skills and also endure make you an ideal candidate for the job.Resume (occasionally called a curriculum vitae or CV): a point-create document, frequently 2 pages, that includes your career objective, relevant experience, education and learning, abilities, and also interests.Reference list: identifies 3 or 4 professional contacts who have actually worked via you, and also can vouch for the top quality of your occupational.

Be sure to upday these files each time you use for a position and customize them to the opportunity at hand.

You might additionally want to consider making use of social media tools and sources to promote yourself. This might incorporate creating a LinkedIn profile, making a professional (fairly than personal) Facebook page, and also utilizing Twitter and also Instagram to connect via carriers. Some job seekers additionally usage a skilled e-portfolio to demonstrate their abilities, expertise, and also abilities. Showcasing your experiences via an e-portfolio is one way to stand out from various other applicants (Lorenzo & Ittlechild, 2005).

Take a Closer Look: E-portfolio Tools

This list, updated on a regular basis, was produced by EPAC, the Electronic Portfolio Action & Communication listserv. It offers access to a selection of tools for developing e-portfolios via links to key websites. Before making use of a particular tool, be sure to check via an instructor to view whether your routine has recommfinished e-portfolio platforms at its disposal. To check out the list, visit E-portfolio Tools:

Tip Four: Put Your Career Campaign right into Action

Now it’s time to make a list of providers to targain, and to technique them.

We’ve already addressed just how you have the right to find methods by scanning postings on websites like the go2HR job board. This is a good begin, yet a lot of occupational opportunities are discovered in the concealed task market, which consists of work that are not advertised or made public in conventional methods. Many type of individuals find occupational in BC’s tourism and hospitality market by being referred, getting hired by someone they already know, or founding at an entry-level position and also waiting for future development opportunities.

If you don’t have any connections in tourism and hospitality, make them! List all the establishments you’re interested in working for. Now uncover some vital contacts to accomplish with. These could be:

The person responsible for hiring within the company (as provided on its website or in its directory)An alumni from your regimen currently working for the firm (ask a faculty member to connect you)The person who presently works in your appropriate function within the companyA individual contact (family members member, friend, or acquaintance) functioning at the company

Approach your potential contact to put up an informational interview. This is a session wright here you make call through individuals that have the right to usage their first-hand also experience to educate you around a particular role or firm.

Write a brief manuscript that will certainly aid you remajor concentrated and appear expert as you embark on your initially contact or sfinish an initial email. Here’s a sample:

I have five years’ endure functioning in the tourism and/or hospitality field, mostly holding front-finish positions. I have actually raised return visitor numbers and obtained continuous feedback around my impressive customer organization focus. I am wondering if you have 10 minutes to speak through me.

Your manuscript will adjust depending on who you are targeting. Prepare a list of questions you want to ask. Remember, at this phase, you are not asking for a job; you’re asking for advice and also gathering information. Don’t ask apparent concerns about information already accessible on the company’s webwebsite or in its print product. Some concerns could include:

What are 3 words you would usage to explain the society of this company?In the moment that you’ve worked here, would you say the agency has grown? What has actually changed? What has actually remained the same?What is a day-in-the-life of someone in (name a role) at this company?What salary range is easily accessible for entry-level employees?What kinds of training and also career path support is available to employees?Are there any kind of other people I should be talking to around this? If feasible, might you provide me their contact indevelopment or introduce me to them?

The conversation must be skilled but informal in nature, and many type of of your concerns will be answered in the natural circulation of the conversation. Take notes as you move with the intercheck out, and take a minute after the interwatch to fill in details you might have missed while you were tright here.

After the session, always send a thank-you note. Thank the person for his or her time, and add somepoint specific you learned in the intersee that you believe will be valuable as you navigate your career. Sfinishing an email thank-you is fine, but sending a composed card will certainly assist you stand out.

If you’re offered the name of someone else to call, or you are asked to carry out further information, be sure to follow via. This is your chance to make a good impression on your contact, and also the organization.

Step Five: Engage in Networking

Developing your experienced netjob-related as an arising skilled in tourism and hospitality is necessary. Just as you should continue to learn and also construct your skill sets, you have to develop and also nurture your network; it’s an investment in your future. Some ways to carry out this include:

Conducting multiple informational interviews (extended in the previous step)Maintaining call with scholastic classmates/facultyAttending and also presenting at conferencesParticipating in instance examine competitions and also various other academic contestsUsing social media networks and groupsMaintaining excellent relationships with coemployees at your existing task, and staying in touch via world once they leaveAsking family members and friends to introduce you to tourism and hospitality specialists in their network

Remember that networking is equally about who you know and that knows you; it works both means. Be generous through your contacts, information, and also resources. As a brand-new skilled, you may not have a arisen netoccupational, but you deserve to market your great attitude and also valuable principles, and also you will soon acquire a reputation as someone that contributes to the area.

Figure 13.3 Students eagerly await the begin of a netfunctioning event

Now that you have actually a feeling of the steps needed to setup your tourism or hospitality career, let’s have a look at an essential tool: occupational endure, which you have the right to gain while still at institution to propel you to your best career much faster.

Work Experience

Experiential learning is “based on students being directly associated in a learning experience fairly than being recipients of ready-made content in the develop of lectures” (ContactPoint, 2014a). Experiential finding out is:

Action-orientedLearner-centredGeared toward process, quite than outcomes

In this means, expertise is produced as the learner moves via the suffer.

Thunstable your educational program, you might be able to participate in a selection of various learning experiences in tourism and hospitality. Students that participate in a learning experience outside of the classroom are even more most likely to enter the field through both scholastic and valuable workplace abilities and also understanding, and have even more methods for career advance.

Let’s have actually a look at some of the common types of work learning experiences:

Co-op educationInternshipPracticumService learningVolunteering

Each of these is characterized listed below.

Co-op Education

Co-operative, or co-op education describes “a structured routine that integprices job-related suffer in a student’s field along with scholastic research studies by alternating in-course finding out via periods of actual work” (ContactPoint, 2014b, ¶ 1). The term mirrors the co-operative relationship between students, schools, and employers.


An internship is a short-term on-the-task endure that is “generally readily available to students or inknowledgeable workers” (ContactPoint, 2014c, ¶ 1). It is mostly project-oriented, and managed.

The intern need to have particular learning purposes against which he or she can apply suffer about a certain market or field of job-related. The term may be phelp or unpassist, and also might result in long-term career methods with the company (ContactPoint, 2014b).


A practicum is “used finding out that offers students through useful suffer and also interaction through professionals from sector and the area external of school” (ConnectEd, 2011, p.3). The goal is to support career readiness and aid enhance:

Higher-order thinkingAcademic skillsTechnical skillsApplied workarea skills

The suffer may be paid or unphelp.

Service Learning

Service learning is defined as a course-based, credit-bearing educational endure in which students:

Participate in an organized organization activity that meets figured out neighborhood needsReflect on the organization task to acquire even more understanding of course content, a wider appreciation of the discipline, and also an amplified feeling of public obligation (Bringle & Hatcher, 1995)


Volunteering entails performing a business without pay in order to acquire occupational suffer, learn brand-new abilities, meet world, contribute to community, and also contribute to a cause that’s essential to the volunteer (for example, helping pets, sustaining elderly world, working for an environmental cause) (Pickerell, 2014).

Benefits of Work Experience Programs

Students who have actually completed a formal occupational suffer component advantage from a supportive partnership between the educational institution, the employer, and themselves. This partnership encourages neighborhood stakeholder investment, student finding out opportunities, professional networks, as well as methods for employers to take part as co-educators.

Some establishments might occupational through an experiential education and learning coordinator to ensure a particular position meets the school’s criteria. Depfinishing on your routine, remuneration for job-related can be by the hour, by salary, by a stipend, as in-sort contributions (experiences or services from the business), or as a volunteer assignment. The educational institution may monitor your placement and ask you to complete an assignment wright here you reflect on the work endure. Some programs may have an evaluation component and a supervisor that supports the student’s finding out. Students are additionally evaluated by the employer, and they will certainly have actually a supervisor whom they report to directly.

Most frequently, for students to get involved in a occupational suffer routine, they are required to keep a particular grade allude average (GPA) collection by the school. Often students are also asked to create discovering goals before beginning their work-related experience.

If your program doesn’t offer a formal work-related endure program such as a co-op, internship, or practicum, you can still gain valuable manual learning with part-time work-related and also volunteer opportunities. Because tourism is the number-one employer of youth in BC, you deserve to uncover a part-time job to develop your skills and obtain an entry-level opportunity to join the industry.

Whatever before endure you interact in, be it formal, or informal, it’s vital to:

Explore your employer’s business society and also social normsDo your ideal on the jobGain dispute management and resolution skills

These three tricks come directly from BC tourism and also hospitality employers (LinkBC, 2014), and are explored in the following area.

Integrating Planning via Education and Experience

The final career planning facet we’ll explore in this chapter involves integrating your education and also occupational suffer. By applying classroom learning to the field, and also then bringing lessons from your workplace ago to the classroom, you can check out key concepts in action.

Research Organizational Culture and also Social Norms

Each organization has actually its own culture and social norms. Organizational culture refers to “the personalizeds, rituals, and also values mutual by the members of an company that have to be welcomed by brand-new members” (Collins English Dictionary, 2012), and also is expressed via its mission statement, vision, ideas, language units, and processes. Social norms describe the means people in the company connect, connect, and primarily behave actually with each various other.

Figure 13.4 Meet with, and also talk to, as many type of prospective employers as you have the right to. Here, students are talking to a representative from West Coast Sightseeing.

You will want to understand the culture of an organization prior to using for a project there to encertain your worths are congruent. Find out what’s essential to the organization by rebrowsing the organization. How does it existing its public face?

Asking questions of a potential employer around the organization’s society will aid you assess whether it is a good fit for you. You deserve to execute this by asking employees in the organization during the informational interview; or alternatively, in a formal job interview.

Performance on the Job

This is your time to shine — no matter what duty you’ve been assigned. In addition to respecting and also working within a company’s culture, when you begin your position, it’s time for you to display initiative (Iannarino, n.d.). Demonstrate an interest in finding out and contributing to the organization’s objectives and also missions and also you will stand out from other employees.

Act without waiting to be told what to carry out and persistently follow through on work obligations, regardmuch less of the obstacles. Think about means to improve operations, and also come up through new concepts, while presenting these in a means that reflects you respect management’s field of expertise. It’s approximately you to signal to your employer that you’re someone who have the right to be counted on and also you have management potential. Some methods of showing initiative include:

Asking to observe a meetingAsking to shadow a manager in an additional departmentReading through firm policies and also plans, and also asking concerns around themOffering to bring your abilities to the table to make a distinction, such as setting up a social media account for the agency or producing a training hand-operated for future students in your position

Often, you’ll be able to take advantage of job occupational at institution to achieve some of the over.

Practise Conflict Management and Resolution

The majority of tourism and hospitality employers tension that dispute management is a vital ability in this customer-service thrust industry (LinkBC, 2014). It’s as much as you to practise these abilities at your workarea.

In a lot of conflicts, the ultimate goal should be to discover a resolution. Avoiding or ignoring conflict is not an efficient strategy. While readdressing dispute deserve to be uncomfortable, unreaddressed problem actually renders the situation worse. Usually, problems have more than one cause. How you select to solve disputes will certainly inevitably demonstrate your capacity to be experienced and also relocate upward in your career.

Consider the following three steps to reresolving problems both at job-related and also in the classroom.


If at all feasible, attempt not to take the instance or comments personally. Do not make presumptions about people’s motivations. Jumping to conclusions adds to the problem and creates even more stress and also concerns to work-related though.

Consider that if there is a problem, you could not have actually fully taken the issue or your component in it. While you may not prefer the style or strategy of the perboy you’re communicating via, collection the goal of listening with acceptance via the intent to deal with the conflict. Convey that you are listening respecttotally through your body language and tone of voice, and also don’t interrupt. If there are a number of human being involved, let everyone have a opportunity to stop.

Reflect and Summarize

If you should, silently count to 10 in your head to provide yourself the moment to respond as necessary. Acknowledge your commitment to reresolving the problem, and also clarify exactly how the other perchild is feeling about it. When human being feel listened to, they are regularly willing to take the first action toward trust, which then creates willingness to occupational with the issue. Summarizing what the other person has actually shelp allows you to encertain that you’ve completely captured his or her position.

Focus on appreciating what the other perchild is saying and also reasoning to understand also the source of conflict. Ask what the various other perboy believes would resolve the conflict. Focus the conversation on mutually readdressing the issue.


Allow each perkid the chance to check out options equally. Take a break from the procedure if you need to, and come back to the conflict once you feel refremelted. Often the solution is with deteriorate, bereason no one is all wrong or all best in any kind of provided case. Each time you’re offered the possibility to respond, carry out your best to save language neutral.

By maturely moving via the process of listening, mirroring, summarizing, and also responding (and also occasionally going back to the begin again), you’ll not just demonstrate your worklocation potential, but acquire helpful skills for your individual life.

See more: 900+ Loki I Do What I Want ! Ideas, Loki Thor I Do What What I Want T

While adapting to organizational culture, demonstrating solid on-the-job performance, and also practising problem resolution are crucial, there are many abilities to be learned in the workplace. Others include the capacity to use important reasoning, acting as a global citizen, and working as component of a team. With this in mind, let’s have a look at success stories in our industry — graduates who possess these skills and qualities, and have provided them to propel their careers forward.

Tourism and also Hospitality Success Stories

Just a couple of years ago the professionals highlighted in this section were students in the classroom. Here, they tell us first-hand also what you have to recognize in order to grow in BC’s tourism and hospitality industry. These success stories expectations the complying with sectors:

Accommodation (account manager, rooms department coordinator)Recreation and entertainment (project coordinator, conference solutions manager, entrepreneur and small company owner)Travel services (long-array planner, travel designer, sector and also communications services manager)

As you read their stories, you’ll see that many kind of of the themes explored in this chapter are echoed in their advice. Please note that these propapers were present as of spring 2015 – some of these grads might already be on to the next massive point in their careers!


Brock Martin, Account Manager
Figure 13.5 Brock Martin

Brock maneras accounts for Canada Online Reservations Inc. He graduated with a bachelor of hospitality monitoring at Vancouver Community College in 2010. Brock says: