It have the right to take approximately a couple of weeks to boost your organization quota. If you"re boosting your quotas as component of a larger project, be certain to include this time to your plan.


item Default quotas for brand-new accounts produced October, 2020 or later. Learn much more

couchsurfingcook.com Lambda features per instance

35

Agent status per instance

50

This quota cannot be increased.

You are watching: Creation of that character is currently throttled

Amazon affix instances per account

2

Amazon Lex bots per instance

50

Amazon Lex V2 bot aliases every instance

100

Concurrent energetic calls per instance

10

What is counted? every calls right now being taken on by agents or waiting in a queue because that an agent. Callbacks wait in a callback queue are not counted till the call back is readily available to an easily accessible agent.

If this quota is exceeded, contact will obtain a reorder ton (also recognized as a quick busy tone), which shows no transmission route to the called number is available.


Tip

You can calculate her configured quota using CloudWatch metrics. For instructions, see use CloudWatch metrics to calculation concurrent call quota.

If you"re only taking calls: Another method to recognize your concurrent phone call quota is to edit a queue and also enter one exceptionally large number for the call limit. The result error blog post will display your quota for concurrent calls. For example, in the complying with image, it shows the call quota because that that circumstances is 99.


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Concurrent energetic chats per instance

100

This has chats that are waiting.

If this quota is exceeded, the API speak to fails through a quota exceeded error.

By default Maximum contacts in queue is collection to your Concurrent calls per instance quota. If you setup to have much more chats than that in a queue, send a request to boost the Active chats per instance quota, and then increase the Maximum contacts in queue setting.

Concurrent energetic tasks per instance

2500 concurrent energetic tasks

What is counted? All tasks that have not yet finished are considered active and room counted together concurrent tasks: work that space being routed in flows, waiting in a queue for an agent, being handled by agents, or being operation in After call Work (ACW).

By default Maximum contact in queue is set to her Concurrent calls per instance quota. If you setup to have much more tasks 보다 that in a queue, send a inquiry to rise the Active tasks per instance quota, and then boost the Maximum contact in queue setting.

Contact flows per instance

100

Hours of procedure per instance

100

Phone numbers every instance

5

Prompts per instance

500

Queues per instance

50

Queues per routing profile per instance

50

This quota ad to variety of queue/channel combinations every routing profile. For example, in the adhering to image there room two queues, however there are three queue-channel combinations: Escalation queue Voice, Escalation queue Chat, and also BasicQueue Voice. This counts three towards the organization limit that 50.


*

Quick connects per instance

100

Rate the API requests

See Amazon attach API throttling quotas.

Reports every instance

2000

Personal saved reports count towards the reports every instance. For example, if one of your supervisors saves a report every day, it will certainly count towards your overall variety of saved reports every instance.

As a finest practice, us recommend you implement policies so reports don"t pile up.

Routing profiles per instance

100

Scheduled reports per instance

50

This quota cannot be increased.

Security profiles every instance

100

User hierarchy groups per instance

500

This quota applies to the total number of hierarchy groups you have, across all levels. Over there is no function limit for how plenty of hierarchy groups you can have for each level. Because that example, one level could have 500 pecking order groups, which would reach the quota for her instance.

Users every instance

500


items Default share

Amazon connect Customer Profiles domains count

100

Keys every object type

10

Maximum expiration in days

1,096 (3 years)

This is the expiration that objects and also profiles.

Maximum number of integrations

50

Maximum dimension of all objects for a profile

5MB

Object and also profile best size

250KB

This quota can not be increased.

Objects per domain

100

Objects per profile

100

This is the maximum variety of objects that have the right to be attached come a profile.


About default quotas

The preceding table that lists Amazon connect service quotas gives the default quotas for brand-new Amazon affix accounts as of February 2020. Because the quotas have actually been adjusted over time, the quotas in location for her account may be different than the quotas defined here.

Feature specifications

The complying with table lists feature specifications. They can not be increased.

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Item attribute Specification
File types supported for chat attachments

.pdf, .jpg, .jpeg, .png, .doc, .docx, .xls, .csv, .wav, .pptx, .ppt, .txt

Max record size for a conversation attachment

20MB

Attachments every chat conversation

5

People who deserve to listen in ~ above the exact same agent call at the exact same time

5

For example, you deserve to have a team of 5 human being listen in come a call at the very same time, and then a various group that 5 human being listen in to a different call at the exact same time, and so on.

Participants on a conference call

3

The three participants room the customer, agent, and also a 3rd person who have the right to be either one more agent or an outside third-party.

Contact Trace document retention

24 month from the moment the connected contact was initiated.

You can select to currently CTRs to Kinesis so you can manage retention and also perform advanced analysis.

Max dimension of the CTR attributes section

32KB

Active chats every agent

10

Total duration every chat

25 hours, including wait time

Characters every chat message

1024

Open websocket relationships per conversation participant

5

Maximum expression of a task

7 days

Maximum variety of transfers for a task

11 transfers

Maximum variety of linked tasks on an existing contact

11

Limit ~ above creating and also deleting instances

100 instances deserve to be created or turned off in 30 days

Amazon affix enforces a border on the total variety of instances that you have the right to create and also delete in 30 days. If girlfriend exceed this limit, you will get an error article indicating there has actually been an excessive number of attempts at developing or deleting instances. You must wait 30 days prior to you deserve to restart creating and also deleting instances in her account.

For example, if you produce 80 instances and also delete 20 end the course of 30 days, you must wait second 30 days prior to you can create or delete any an ext instances. If you create and delete the same instance 100 times in 30 days, the limit additionally applies.


Countries you deserve to call

The an ar where your circumstances is produced determines which nations you can speak to by default.

submit a service quota rise request to enable calling to added countries, or to border the nations that girlfriend can contact from. You have to be signed in to her couchsurfingcook.com account to accessibility the form.

For a list of every the countries obtainable for outbound calling, see Amazon attach pricing.

If you currently have an instance, the countries that you are allowed to call may be different that those noted in the following sections since we have adjusted the service quotas over time.

Instances created in united state East, us West, Canada (Central) and couchsurfingcook.com GovCloud (US-West)

You can call the following countries by default:


United States

Canada

Mexico

Puerto Rico


Instances created in EU (Frankfurt) and EU (London)

You can contact the following countries by default:


Italy

France

Ireland

United States


Instances developed in Asia Pacific (Tokyo)

You can call the following countries by default:


Vietnam

United States


Instances developed in Asia Pacific (Singapore)

You can call the following nations by default:


Singapore

Australia

Hong Kong

United States


Instances produced in Asia Pacific (Sydney)

You can contact the following countries by default:


Australia

New Zealand

Philippines

United States


Prefixes that are not enabled by default

UK numbers through the complying with prefixes room not enabled by default:


+447 +44111 +44118 +44119 +448 +44826 +449


Before you can dial this UK mobile numbers, you must submit a service quota rise request.

Japan mobile numbers through the following prefixes space not allowed by default:


+8170, 8180, and also 8190


Before you can dial this Japan mobile numbers, you need to submit a service quota rise request.

Amazon affix API throttling quotas

Amazon attach throttling quotas are by account, not by user and not by instance. For example:


If various IAM users from the exact same account do requests, they room sharing a throttle bucket.

If many requests are sent out from different instances from the very same account, lock are additionally sharing a accelerator bucket.


once you usage the Amazon connect Service API , the variety of requests per second is minimal to the following:


For all various other operations, a RateLimit that 2 requests every second, and also a BurstLimit that 5 requests per second.


Amazon connect Participant company API throttling quotas

For the Amazon affix Participant Service, the quotas are by instance.

once you usage the Amazon attach Participant service API, the variety of requests per second is minimal to the following:


Amazon affix Contact Lens business API throttling share

Amazon connect Contact Lens throttling quotas space by account, not by user and also not by instance. For example:


If various IAM users from the very same account make requests, they room sharing a accelerator bucket.

If multiple requests are sent out from various instances native the same account, castle are additionally sharing a throttle bucket.


When you use the Amazon attach Contact Lens API, the number of requests per second is minimal to the following: